POSTAGE CHARGES

We ship using next day courier and price typically depends on weight.

International orders: We do ship internationally, please contact us on sales@baby-hampers-gift.co.uk before ordering and we will be more than happy to provide you a quote on shipping.

REFUND POLICY

Refunds will be processed back via the original method of payment and processed usually within seven days. However, you should allow up to 30 days for this to appear on your statement.

Please note that sometimes email software packages filter out some emails by mistake thinking that it is SPAM and move incoming emails to the junk folder on your PC. You should always check this folder to ensure emails from us have not been moved there instead of in your inbox. Please feel free to email us on sales@baby-hampers-gift.co.uk for more information about the ordering process, we are more than happy to explain more.

Terms and conditions of use

1.0 Introduction
1.1 You will be able to access most areas of www.baby-hampers-gift.co.uk without registering your details with us. However, certain areas of this website are only open to you if you register.
1.2 We may revise these terms and conditions at any time by updating this posting. You should check this website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice of change by updating this posting, you should not use or continue to use this website.

2.0 Licence / copyright
2.1 You are not permitted to download or copy images, gifts or otherwise, from this website for your own personal or business use without the express written permission of www.baby-hampers-gift.co.uk

3.0 Service Access
3.1 Our hosting provider endeavours to ensure the availability of our gift site as is 24 hours a day, 7 days week, but we cannot be held liable if this is not the case for whatever reason. Suspension of the site may be necessary for maintenance, service or repair.

4.0 Misuse
4.1 You may not misuse the website in any way including, without limitation, by hacking or other methods we deem inappropriate or use of.

5.0 Links (To and From Other Websites)
5.1 Any links to other sites on www.baby-hampers-gift.co.uk means you will leave our unique baby hamper gift site, please be aware, we do not endorse any material found on them and are purely for your further interest, and we are not responsible for the content or availability.
5.2 Any logos and trademarks are owned by www.baby-hampers-gift.co.uk and should not be used without our express written permission
5.3 You must own the web site you are requesting a link to and we reserve the right to refuse links and you shall fully indemnify us for any loss or damage we may suffer or incur as a result your breach of any of the above.

6.0 Membership, joining and registration
6.1 To register with www.baby-hampers-gift.co.uk you must be over eighteen years of age.
6.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
6.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
6.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

7.0 Disclaimer
7.1 While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.
7.2 The material on this website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.

8.0 Liability
8.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering www.baby-hampers-gift.co.uk), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with www.baby-hampers-gift.co.uk in any way or in connection with the use, inability to use or the results of use of www.baby-hampers-gift.co.uk , any websites linked to www.baby-hampers-gift.co.uk or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing www.baby-hampers-gift.co.uk or your downloading of any material from www.baby-hampers-gift.co.uk or any websites linked towww.baby-hampers-gift.co.uk .

8.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
8.3 If your use of material on www.baby-hampers-gift.co.uk results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
8.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of www.baby-hampers-gift.co.uk , or the use by any other person using your registration details.

9. Governing Law and Jurisdiction
9.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
9.2 We do not warrant that materials/items for sale on www.baby-hampers-gift.co.uk are appropriate or available for use outside the United Kingdom. It is prohibited to access www.baby-hampers-gift.co.uk from territories where its contents are illegal or unlawful. If you access www.baby-hampers-gift.co.uk from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

10. Miscellaneous items (Assignment etc)
10.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions
10.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
10.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

11.REFUND POLICY- Refunds will be processed back via the original method of payment. You should allow up to 30 days for this to appear on your statement.

EFFECTIVE MARCH 2008

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Charges for delivery are not included in the stated product price, they are automatically added on at the checkout. We accept payment by both credit and debit cards. Your order will be dispatched when payment has cleared. If you have any problems paying for your order using our secure payment system,

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

At www.baby-hampers-gift.co.uk, unique baby hamper gifts, we try to show the colours of the products and gifts as exactly as possible but we cannot guarantee that the colours seen on screen are the same as in reality. How colours are perceived depends, in part, on your computer setup, screen settings and screen resolution. Therefore, colours are representative only and cannot be guaranteed for accuracy.

REFUND POLICY
Refunds will be processed back via the original method of payment. You should allow up to 30 days for this to appear on your statement.

Our working days are Monday to Friday. Orders are usually despatched same or next day as next day delivery. Orders placed on Saturdays, Sundays or Bank Holidays will usually be processed on the next working day and despatched within 48 hours, but we will always endeavour to process orders as quickly as possible. Prices are given inclusive of VAT where appropriate.

An automatic order confirmation will be sent to the e-mail address you registered when you placed your order. Delivery outside the UK can sometimes take up to 14 working days depending on country and customs clearance. Delivery times may be longer for bespoke hand-made gifts. For shipping outside of the UK, we suggest you contact us for accurate price and lead-times for delivery.

POSTAL CHARGES

Postage is £6.99. We do not make aim to make a profit out of the postage charge. For intenational orders please contact us first for shipping costs.

DELIVERY

All products on this site will be delivered by our standard service in the UK mainland (excluding the Scottish Highlands, islands or Northern Ireland, the Isles of Scilly, Isle of Man and Channel Islands) unless otherwise specified. The standard delivery charge is £3.95 and products delivered by this method will normally arrive within 3-5 working days. Orders in excess of £25 will require a signature on receipt.

HEAVY AND BULKY ITEMS
These items cost more to ship and therefore a surcharge is applied to cover this. However, if standard and heavy/bulky items are ordered together, a single flat delivery charge will be applied at the higher rate.

UK FAST DELIVERY
If your order is urgent you can request Fast Delivery to the majority of the UK for an additional fee. The order must be received by 12pm and we will do our best to ship the order within 24 hours. The Fast Delivery service is not available for items made to order or for any items shipped direct from the manufacturer, as specified on the web site. Please also note that the delivery services do not operate on Saturdays, Sundays or Bank Holidays.

SATURDAY DELIVERY
Saturday delivery is available. Orders should be placed by 12pm on Thursday for delivery on the Saturday. Orders received after 12pm on Thursday will be delivered on the following Saturday. We are unable to guarantee a Saturday delivery service for items made to order or for any items shipped direct from the manufacturer.

EUROPEAN AND INTERNATIONAL DELIVERIES
We can deliver to most countries in the world and will do so using the most economical and appropriate means. Postage will be calculated on the weight and destination of each order. Please email us for more information.

REFUND POLICY
Refunds will be processed back via the original method of payment. You should allow up to 30 days for this to appear on your statement.

Please note that sometimes email software packages filter out some emails by mistake thinking that it is SPAM and move incoming emails to the junk folder on your PC. You should always check this folder to ensure emails from us have not been moved there instead of in your inbox.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

All prices are in GBP, including VAT where applicable. Users of this website are responsible for any applicable taxes and custom fees according to their country's policy.

We use the industry standard and highest level of secure encryption on our website as well as authentication tools to protect the security of your credit card information. Specifically, every page used during the payment process for our web site uses Secure Socket Layer (SSL) 128bit encryption which makes it unreadable to anyone else. The information is not held in clear text.

Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. If you do not accept these terms, do not use this website.

UNWANTED GOODS
We are passionate about customer care and want to ensure that you are completely satisfied with your purchase. If this not the case, items maybe returned within 14 days for a complete refund (less delivery charges) to the same card that it was purchased on. Refunds will be made within 30 days, subject to the approval of us. Returned items must be new and unused and with the original labels and packaging still in tact. We cannot accept returns or exchanges on merchandise that was purchased on sale, special offer or on items made to order.

In the unlikely event that you need to return an item to us, please contact us in the first instance, via email.

EXCHANGING GOODS
If you need to exchange an item, please email us, We are happy to do so, subject to availability. Customers are responsible for the cost of returning items for exchange to us. Again, please email us in the first instance. Exchanged items can only be despatched to you once we have received the original goods and we have performed a quality control check. We suggest that you obtain proof of posting and insurance to its full value as we cannot be held responsible for lost or damaged returns. We recommend using the professional assembly service for furniture, as where you are assembling the furniture yourself, once you have begun to assemble it you will not be able to return it.

DAMAGED GOODS
Please try to check your delivery on receipt. If signing for goods that are damaged please sign as "damaged", or "unchecked" if you're not able to check at the time of delivery.

In the unlikely event your order is received damaged please contact us immediately. Please retain the original packaging for returning your order. Contact us with your order number. We will arrange to replace or refund your order, whichever your preference. It is your responsibility to notify us of any incorrect goods supplied within 7 days of delivery.

Please note that we reserve the right to refuse a return or an exchange if we are not satisfied that the item is new and unused.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.

REFUND POLICY
Refunds will be processed back via the original method of payment. You should allow up to 30 days for this to appear on your statement.

If you need to reach us, please email us on : sales@baby-hampers-gift.co.uk (we monitor emails almost all of the time!), alternatively you can call on 01273 409536.

This policy applies to the following situations:-
- when you visit our web site www.baby-hampers-gift.co.uk without purchasing any products or gifts;
- if you register on our web site www.baby-hampers-gift.co.uk; and
- when you use wwww.baby-hampers-gift.co.uk for purchasing products and gifts.

We respect the privacy of our customers at www.baby-hampers-gift.co.uk and any information is collected in an effort to improve your shopping experience. This is used for example to communicate with you better about new products, gifts, services, newsletters etc. We do not sell or rent out this information to other 3rd parties such as marketing lists, however the exception is where we are required to by law. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material breach.

The next section below details the kind of data and information we may collect about you as a visitor or user of our site and if you have any questions or queries whatsoever please contact www.baby-hampers-gift.co.uk

What information could www.baby-hampers-gift.co.uk collect from me?

If you visit us to browse products or gifts, become a registered customer or you order any products, services or gifts from www.baby-hampers-gift.co.uk we might ask for some information about you, like name, address payment details etc as well as some general marketing information such as usage and how you contact us.
You are able to see the information we hold and delete or amend from www.baby-hampers-gift.co.uk by emailing us. You should allow up to 28 days for this and there will usually be an administration charge applied. Any cookies used are used solely to improve your experienced on our website such as tracking your gift order to make it easier for you. You can turn off cookies within Internet Explorer by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Marketing and promotional material from www.baby-hampers-gift.co.uk - If you explicitly do not want to receive special gift offers, discount vouchers, newsletters etc from www.baby-hampers-gift.co.uk simply email us with the relevant information such as name, email address registered with. You should allow 28 days for this, there is no administration charge applied. In that period you may still receive promotional material from www.baby-hampers-gift.co.uk.

UNWANTED GOODS
We are passionate about customer care and want to ensure that you are completely satisfied with your purchase. If this not the case, items maybe returned within 14 days for a complete refund (less delivery charges+ administration fees for processing). Refunds will be made back via the original payment method within 30 days, subject to the approval. Returned items must be new and unused and with the original labels and packaging still in tact. We cannot accept returns or exchanges on merchandise that was purchased on sale, special offer or on items made to order.

In the unlikely event that you need to return an item to us, please contact us in the first instance, via email. The cost of returning goods is the responsibility of the customer. We suggest that you obtain proof of posting and insurance to its full value as we cannot be held responsible for lost or damaged returns.

EXCHANGING GOODS
If you need to exchange an item, please email us, we are happy to do so, subject to availability. Customers are responsible for the cost of returning items for exchange to us. Again, please email us in the first instance. Exchanged items can only be despatched to you once we have received the original goods and we have performed a quality control check. We suggest that you obtain proof of posting and insurance to its full value as we cannot be held responsible for lost or damaged returns.

DAMAGED GOODS
Please try to check your delivery on receipt. If signing for goods that are damaged please sign as "damaged", or "unchecked" if you're not able to check at the time of delivery.

In the unlikely event your order is received damaged please contact us immediately via email. Please retain the original packaging for returning your order. Contact us with your order number. We will arrange to replace or refund your order, whichever your preference. It is your responsibility to notify us of any incorrect goods supplied within 7 days of delivery.

Please note that we reserve the right to refuse a return or an exchange if we are not satisfied that the item is new and unused.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.

REFUND POLICY
Refunds will be processed back via the original method of payment. You should allow up to 30 days for this to appear on your statement.

We accept card payment such Visa, Switch, Discover, PayPal Express Checkout, American Express, Solo and MasterCard. Cheques and cash by arrangement. Your order will be dispatched when payment has cleared. If you have any problems paying for your order using our secure payment system, please email us.